If you encounter an error while using the service, we recommend following these steps:

1. Check your actions – Make sure you are following all instructions correctly and, if uploading documents or price lists, that you are using the latest file templates.

2. Refresh the page or restart the system – Temporary glitches can often be fixed by refreshing your browser or logging out and back into your account.

3. Check your internet connection – Ensure your connection is stable and not blocking the platform’s services.

4. Read the error message carefully – The system may provide tips or explanations for the issue. Follow these recommendations to resolve it.

5. If you are unable to resolve the issue yourself, please send us a message using the form on this page.