How to handle returns?
How to handle returns?
You can manage returns in the Returns section of SellerDrive:
Unresolved tab — shows all issues found during the receiving process at the DWC warehouse.
For each problem item, select one of the available actions depending on its status:
Shortage – replace with available stock in DWC, schedule a later delivery date, or cancel the order.
Rejected – see photos of the defect, replace/schedule a later delivery, or cancel the order.
Request – confirm the buyer’s cancellation request and collect the item, or reject the cancellation.
You must also decide what to do with the rejected item:
Pick it up (it will be placed in the “Ready for collection” area in Returns), or
Instruct DWC to dispose of it.
The Ready for collection tab shows all items available for pickup — including excess stock and returned goods. They remain listed there until you physically collect them from the DWC warehouse.
You can manage returns in the Returns section of SellerDrive:
Unresolved tab — shows all issues found during the receiving process at the DWC warehouse.
For each problem item, select one of the available actions depending on its status:
Shortage – replace with available stock in DWC, schedule a later delivery date, or cancel the order.
Rejected – see photos of the defect, replace/schedule a later delivery, or cancel the order.
Request – confirm the buyer’s cancellation request and collect the item, or reject the cancellation.
You must also decide what to do with the rejected item:
Pick it up (it will be placed in the “Ready for collection” area in Returns), or
Instruct DWC to dispose of it.
The Ready for collection tab shows all items available for pickup — including excess stock and returned goods. They remain listed there until you physically collect them from the DWC warehouse.